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182-183-Covid Help Desk Status-Abudabi-Jed-Ryd

Posted: Tue May 19, 2020 7:11 pm
by siju
Application under Section 6 of Right to Information Act 2005

Subject: Information Registered in HelpDesks
Note: Considering the urgency of the matter bearing to life and liberty of citizens, kindly provide the information within 48 hours.
Sir,
Please provide the following information for the regions under your embassy registered since 01 March 2020
1. List of Help Line Numbers, twitter, WhatsApp, email address etc. made available for public to request for help or assistance of Embassy.
2. How many staff are employed to handle each of the helplines.
3. Qualifications and number of years of service of each staff.
4. Details of the software used to manage the helplines.
5. List of Registers maintained by the helplines.
6. List of Indexes used to manage the data received at the helplines.
7. How many calls, messages or emails or tweets did the helpline receive since 01 march 2020
8. How many Indian citizens utilized the helpline since 01 march 2020?
9. What are the requests of the citizens and how many requests fall under each type?
10. How many requests were received for food and how many of them are fulfilled.
11. How many requests were received for Accommodation and how many of them are fulfilled.
12. How many requests were received for repatriation/ evacuation arrangements to India/ flight tickets and how many of them are fulfilled.
13. How many requests were received for assistance to purchase flight tickets and how many of them are fulfilled.
14. How many requests were received for Medical Assistance and how many of them are fulfilled.
15. How many requests were received for Legal assistance and how many of them are fulfilled.
16. How many requests were registered in MADAD and how many are fulfilled.
Please provide any information in by email to simondominic@gmail.com. If only hard copy can be provided, please provide certified copy. Address for sending Hard copy is
Dominic Simon
PO Box 40051
Riyadh 11499
Kingdom of Saudi Arabia
Mobile: 00966-599647718

If hard copy is sent by postal/courier service, Please intimate the Tracking Number.by email. As per decision of the Central Information Commission in CIC/SG/A/2011/002704/16353 Date 15-12-2011 kindly send all communications by speed post.
I hereby declare that I am citizen of India and seeking the information as a citizen. My Passport Number is R8045xxx
If any information is not available in the requested format, please provide copy of existing records from which the information can be obtained /derived.

Reply by Embassy of India -Ryd

Posted: Wed May 20, 2020 9:18 pm
by siju
ReplyDocument4.jpg

First appeal to EoI Ryd

Posted: Wed May 20, 2020 9:24 pm
by siju
Sir,
the PIO has sent me another shameless reply.
He is deliberately trying to portray that the ambassador is a good for nothing fellow, who could not even provide a help desk software.
the reply by PIO is establishing the fact the so called help desk in Riyadh is actually crocodile tears of pimps of agents who exploit the destitute citizen knocking on the doors of the mission.
kindly direct the pio to spend 5 minutes and provide the information

Indian tax payers spend more than 60 Lakh rupees to maintain the Information Technology infrastructure of the embassy.
Embassy claims that adequate staff is employed to man the help desk
We spend more than 18 Crore rupees to pay for salaries of embassy staff from embassy budget.
in addition, we spend more than 40 Lakh rupees from Indian community welfare fund to employ staff.

Still the PIO failed to provide even simple information like.

2. How many staff are employed to handle each of the helplines.
3. Qualifications and number of years of service of each staff.
4. Details of the software used to manage the helplines.
5. List of Registers maintained by the helplines.
10. How many requests were received for food and how many of them are fulfilled.
11. How many requests were received for Accommodation and how many of them are fulfilled.
12. How many requests were received for repatriation/ evacuation arrangements to India/ flight tickets and how many of them are fulfilled.
13. How many requests were received for assistance to purchase flight tickets and how many of them are fulfilled.
14. How many requests were received for Medical Assistance and how many of them are fulfilled.
15. How many requests were received for Legal assistance and how many of them are fulfilled.
16. How many requests were registered in MADAD and how many are fulfilled.

this is purely his malafide intent to discredit the good officials of the mission.

the lame excuse stated by the PIO is not the truth and even if truth is not allowed as per RTI ACT.

Information cannot be denied under section 7(9). This provision only deals with the form in which information is to be supplied. (10/1/2005/CIC dated 25.02.06)
In the decision regarding CENTRAL INFORMATION COMMISSION Complaint No. CIC/LS/C/2009/00322 dated 8-5-2009, The CIC has directed as follows. Sec 7(9) of the Act does not authorize a public authority to deny information. It simply allows the authority to provide the information in a form easy to access. We agree that providing the information on all responses to the public notice of the Board of Enquiry and Hearings, even if they number only 7000 as claimed by the DDA and more than 10,000 according to the complainant, in the form of certified copies will attract the provisions of Sec 7 (9) as averred by DDA. But this provision does not exempt disclosure of information, only adjustment of the form in which it is provided.

Re: 182-183-Covid Help Desk Status-Abudabi-Jed-Ryd

Posted: Wed May 20, 2020 9:43 pm
by siju

Reply from Embassy of India, AbuDhabi

Posted: Sat Jun 06, 2020 8:10 pm
by siju
ReplyDocument.pdf
(76.59 KiB) Downloaded 282 times

Re: First appeal to EoI Ryd

Posted: Wed Jun 17, 2020 9:51 am
by siju
siju wrote: Wed May 20, 2020 9:24 pm Sir,
the PIO has sent me another shameless reply.
He is deliberately trying to portray that the ambassador is a good for nothing fellow, who could not even provide a help desk software.
the reply by PIO is establishing the fact the so called help desk in Riyadh is actually crocodile tears of pimps of agents who exploit the destitute citizen knocking on the doors of the mission.
kindly direct the pio to spend 5 minutes and provide the information

Indian tax payers spend more than 60 Lakh rupees to maintain the Information Technology infrastructure of the embassy.
Embassy claims that adequate staff is employed to man the help desk
We spend more than 18 Crore rupees to pay for salaries of embassy staff from embassy budget.
in addition, we spend more than 40 Lakh rupees from Indian community welfare fund to employ staff.

Still the PIO failed to provide even simple information like.

2. How many staff are employed to handle each of the helplines.
3. Qualifications and number of years of service of each staff.
4. Details of the software used to manage the helplines.
5. List of Registers maintained by the helplines.
10. How many requests were received for food and how many of them are fulfilled.
11. How many requests were received for Accommodation and how many of them are fulfilled.
12. How many requests were received for repatriation/ evacuation arrangements to India/ flight tickets and how many of them are fulfilled.
13. How many requests were received for assistance to purchase flight tickets and how many of them are fulfilled.
14. How many requests were received for Medical Assistance and how many of them are fulfilled.
15. How many requests were received for Legal assistance and how many of them are fulfilled.
16. How many requests were registered in MADAD and how many are fulfilled.

this is purely his malafide intent to discredit the good officials of the mission.

the lame excuse stated by the PIO is not the truth and even if truth is not allowed as per RTI ACT.

Information cannot be denied under section 7(9). This provision only deals with the form in which information is to be supplied. (10/1/2005/CIC dated 25.02.06)
In the decision regarding CENTRAL INFORMATION COMMISSION Complaint No. CIC/LS/C/2009/00322 dated 8-5-2009, The CIC has directed as follows. Sec 7(9) of the Act does not authorize a public authority to deny information. It simply allows the authority to provide the information in a form easy to access. We agree that providing the information on all responses to the public notice of the Board of Enquiry and Hearings, even if they number only 7000 as claimed by the DDA and more than 10,000 according to the complainant, in the form of certified copies will attract the provisions of Sec 7 (9) as averred by DDA. But this provision does not exempt disclosure of information, only adjustment of the form in which it is provided.
Reply to first appeal
ReplyDocument.pdf
(279.12 KiB) Downloaded 246 times